Terms of service
St Andrew's Hospital (including its Foundation) utilises a secure encrypted connection for the storage of any credit card numbers.
We utilise a secure payment gateway. This ensures high level protection of your personal and financial details as well as order particulars which are all encrypted as they are sent to and from your computer.
Order information including your name and address are only stored on our server for us to facilitate any customer service enquiries.
Donations
Donations to St Andrew's Foundation of $2 and over may be tax deductible.
Donations will receive a receipt for the customer's copy upon transaction. For security purposes, the credit card details will not be stored by St Andrew's Foundation.
It is your responsibility to ensure that there are sufficient clear funds available in your account. You should check your account statement to verify that the amounts debited from your account are correct.
Currency
All payments and donations on this website are in Australian dollars only.
International currency terms
Please be advised that your payment will be converted to Australian Dollars. Please be aware of your local exchange rate at present and consider any recurring payments where the exchange rate may vary.
Refunds and complaints
All complaints, grievances and disputes will be treated seriously, quickly and in a timely manner, having due regard to procedural fairness and confidentiality. All parties are required to participate in the dispute resolution process in good faith.
If you believe that there has been an error with your payment, you should notify us directly on 8408 2111 and confirm that notice in writing or by email at billing@stand.org.au as soon as possible so that we can resolve your query quickly.
For issues relating to a donation to the Foundation please contact us on 8408 2005 or by email at foundation@stand.org.au.
Any issues should be directed to St Andrew's Hospital in the first instance so we can attempt to resolve the matter. If you are not satisfied with the outcome you can still refer it to your financial institution which will obtain details of the disputed transaction and may lodge a claim on your behalf.