Rights & Responsibilities

Patient Rights

It is the responsibility of St Andrew’s Hospital to ensure that the following patient rights are met:

Access to Care

You have the right to unprejudiced access to treatment and accommodation regardless of your race, creed, gender or national origin.

Consent

You have the right to be involved in decisions regarding your treatment and health. Your illness and treatment options should be discussed with you so that you are able to offer your informed consent to any recommended treatment. You have the right to appropriate financial information so that you are able to make an informed financial consent to any recommended treatment.

Expressing your Opinion

You have the right to a fair investigation and response to your complaints without affecting your care.

Identity of Health Professional

You have the right to know the identity and professional status of individuals providing service to you.

Information

You have the right to obtain from your doctor, complete and current information concerning your diagnosis (to the degree known), treatment, and any known prognosis. This information should be given to you in terms that you can understand.

Personal Safety

You have the right to expect reasonable safety.

Refusal of Treatment

You have the right to refuse to have any test, examination, procedure or treatment at any time. You also have the right to discharge yourself from the hospital at any time. However, when exercising these rights you absolve St Andrew’s Hospital and our staff of any responsibility for the consequences from discharging yourself or refusing treatment. You have the right to refuse to participate in the training of student health professionals, and in research.

Respect and Dignity

You have the right to considerate, respectful care at all times and under all circumstances, with recognition of your personal dignity. You have the right to be addressed by your proper name and to be listened to when you have a question or need more information.

Interpreter

You have the right to have access to an interpreter when required.

Second Opinion

You have the right to ask for a second opinion or to ask to see a different health professional.  If you feel your patient rights have not been met, please speak to one of the nursing staff who will outline the complaints procedure.

Patient Responsibilities

As a patient of St Andrew’s Hospital you have the following responsibilities:

Helping in your Care

You are responsible for following the treatment plan recommended by your doctor, nurses and other health professionals involved in your care. If you decide not to, you are responsible for informing your doctor of your decision. Patients’ cooperation with the hospital’s no lifting policy is sought for the safety of both patients and staff.

Providing Information

You have the responsibility to provide, to the best of your knowledge, accurate and complete information so that appropriate care and services can be given. You are responsible for making sure that you understand what your doctor or any other health professional has told you. You must ask for clarification if you do not understand.  Refusal of Treatment  If you choose to refuse treatment you are responsible for accepting the consequences of your decision.  Respect and Consideration  You are responsible for being considerate of the rights of other patients and staff of the hospital. You can help the staff by being aware of the many demands on them and by communicating your needs in an appropriate  manner. You are responsible for being respectful of the property of other persons and of the hospital.